Return Policy

Return & Exchange Policy – JHR Trendy BD


At JHR Trendy BD, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are committed to resolving the issue quickly and fairly. Please read our Return & Exchange Policy below.

1. Eligibility for Return or Exchange

You may request a return or exchange if:

  • You receive a damaged or defective product.

  • You receive the wrong item, size, or color compared to your confirmed order.

  • The product has a manufacturing defect.

  • Your request is submitted within 3 days of receiving the product.

2. Conditions for Returns

To qualify for a return or exchange:

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be included.

  • The product must not have any signs of wear, perfume, stains, or damage caused by the customer.

  • Proof of purchase (order number or invoice) must be provided.

3. Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or incorrect:

  • Used or washed products.

  • Products without original tags or packaging.

  • Products damaged due to customer misuse.

  • Clearance, discounted, or promotional sale items (unless defective).

  • Personal care or hygiene-related products, if applicable.

4. Size Exchange

If the size does not fit:

  • A size exchange is available only if the requested size is in stock.

  • Customers are responsible for the courier or delivery charges associated with size exchanges unless the error was made by JHR Trendy BD.

5. Return Process

To request a return or exchange:

  1. Contact our Customer Support within 3 days of receiving your order.

  2. Provide your order number, product photos, and a brief description of the issue.

  3. Our team will review your request and provide return instructions.

  4. Once the returned product is received and inspected, we will process the exchange or refund if approved.

6. Refund Policy

Refunds are applicable only when:

  • A replacement product is unavailable.

  • The returned item meets all return requirements.

  • The return has been approved by JHR Trendy BD.

Approved refunds will be processed through the original payment method or an agreed payment channel within 3–7 working days after approval.

Shipping or delivery charges are non-refundable unless the mistake was made by JHR Trendy BD.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.

  • Share clear photos or videos of the product and packaging.

  • We will arrange a replacement or refund after verification.

8. Order Cancellation

  • Orders may be canceled before they are dispatched.

  • Once an order has been shipped, cancellation requests may not be accepted.

  • Customers who repeatedly refuse Cash on Delivery (COD) orders may have future COD orders restricted.

9. Important Notes

  • We recommend recording an unboxing video when opening your package. This helps us verify claims regarding missing, damaged, or incorrect items.

  • Return or exchange requests that do not meet the conditions of this policy may be declined.

  • JHR Trendy BD reserves the right to make the final decision regarding all return, exchange, and refund requests.

10. Contact Us

For any return or exchange requests, please contact us:

JHR Trendy BD